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FAQs

• How does Carry Meal work?

  Carry Meal is a meal delivery service that connects customers to local chefs and restaurants to deliver healthy, fresh meals to your doorstep.

• How to order a meal online?

  Visit our homepage , Browse through our wide variety of menu, add meals to cart, enter delivery details and make the payment. Your meals will be delivered throughout the week.

• How many meals can I order at a time ?

  You can order as many meals as you prefer in one single order. However, a minimum requirement would be to order 5 meals.

• How can I request specific information during meal delivery like allergies or dietary restrictions ?

  While placing the online order, we have a section at the bottom of the order where you can request for dietary or allergy concerns.

• What mode of payments do you accept ?

  We accept all major Credit and Debit Cards such as Visa, Mastercard, American Express and many more. Payments can be also made with the help of Digital Wallets such as Apple pay, Paypal and Google pay.

• What happens once I place the order ?

  You will be receiving a confirmation email and a SMS  where order details, delivery dates and delivery partner information will be shared with you.

• Can I track my order ?

  Yes, you will receive an SMS for tracking your order on the day of meal delivery.

• Can I cancel my order if I made a mistake during the ordering process?

  You can reach out to customer support who can help you with your orders. Please visit our contact page to find more details.

• What is your refund policy ?

   Please contact us customer support to help you with any issues regarding  your meal delivery service and we will work to resolve the issue and provide a refund or replacement if necessary.

• How do I become a Carry Meal partner ?

  If you’re a local chef or a small business and wish to expand your business by reaching out to more customer base. Please visit the Become a partner page on our website to find out more details.

• How do I become a Carry Meal partner ?

  f you’re a local chef or a small business and wish to expand your business by reaching out to more customer base. Please visit the Become a partner page on our website to find out more details.

• Why should I join Carry Meal ?

  We help you expand your customer base and reach out to more potential customers, get weekly orders in one go and manage logistics and delivery from our side on a daily basis.

• Is there any joining fee ?

  There is no joining fee.

• How will Carry Meal clear my payments?

  Payments for our partners are cleared on a weekly or bi-weekly basis, where we will deduct our commission fees and the rest of the payment will be processed. We will provide you with order details, invoices, and other necessary documents to verify the payments processed on our platform.

• How to set up my online store at Carry Meal ?

  Partners once registered will have access to their own online store. Upon successful verification, you will be granted access to your store, where you can customize your menu and orders. You can also promote online offers, discounts, and coupons to attract more customers to your online store. We provide tools to effectively promote products.

• How do I provide customer support services for potential customers on Carry meal ?

  We at Carry Meal have an excellent customer support team, who will assist the customer with their queries and concerns regarding their meal delivery services. We will coordinate with you in case of further requirements.

• What if I need to pause my services and Online store for a temporary duration ?

  Whenever you wish to temporarily pause your store, you may contact us, and we will pause your store (making it unavailable on our platform) until you wish to resume it.

• How can I track my performance on Carry Meal?

  We provide a vendor/partner dashboard to view your daily, weekly and monthly orders, your revenue, customer reviews and many more.